During the first quarter conference call of the firm on Thursday, CEO Brian Chaseki said Airbon Ba started launching an AI -powered customer service boot in the United States last month.
Chesky said 50 % of US Customers of Airbon B are already using AI boot for customer service, adding that the company plans to present this feature to all its customers this month.
“One thing I would say about AI [is that] This is definitely facilitating the customer’s experience… This has resulted in the reduction of 15 % in need to contact human agents directly.
Last year, the company told Tech Crunch that it was Testing technologyBut in a limited way and just for some questions.
“I think there is a lot of ability to implement AI in the business,” Air BNB co -founder Nathan Blacharzak told Tech Crunch.
Unlike companies like ji Open IFor, for, for,. GoogleFor, for, for,. DisturbanceAnd Startups series The construction of AI agents (AI tools that can be operated by the user), are taking a more measured approach with Airbinb AI. Chase Said In February that the company will use AI for the customer service, it began to implement it for other use such as travel planning or ticket reservation, as they believe the technology is still in the early days.
Meanwhile, its competitors Expedia And Booking dot com There are a lot of investment in technology, traveling for travel, travel planning, travel planning, and real time updates for traveling for AI.
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Air BNB reported a total of 27 2.27 billion revenue in the first quarter, which is 6 % higher than a year ago. However, the company has predicted the current quarter’s income analysts slightly below the expectations, indicating that it is expecting that travel demand will reduce as the war on global prices hurts emotions and discourages discretionary costs.