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comcast 1 1152x648 1745527748

Comcast president bemoans broadband customer losses: “We are not winning”

Posted on April 24, 2025

comcast 1 1152x648 1745527748

Comcast executives apparently realized something that consumers have been going to have been going for for years and complained: Internet provider prices are not transparent and often increase.

Unless the total number of users meets its goals, it does not matter much to cable executives. But after that To report pure damage One of the 183,000 residential broadband users in Q1 2025, Kamcost President Mike Kynag said the company “is not winning” during the ANA during the ANA Income call Today, the loss of Q1 2025 users was three times higher than the net loss in Q1 2024.

Although consumers often have some viable options for the broadband and the availability of alternatives varies widely in terms of location, the comcost is facing competition with fiber and fixed wireless ISPs.

“In this very competitive environment, we are not winning in the market that is in accordance with the power of network and contact products that I have just described,” Kanag said. “[Cable division CEO] Dive [Watson] And his team has worked hard to understand the reasons for this disconnection and has identified two main reasons. One price transparency and forecast and the other is the level of ease of doing business with us. The good news is that both are viable and we are already continuing with implementation plans to address these challenges. “

The loss of 183,000 subscribers reduced the comesat residential internet users to $ 29.19 million. Kamcac also reported a decline in the first quarter of 17,000 business broadband users, which has reduced the total category to 2.45 million.

Comcast stock prices decreased by 3.7 % nowadays while it has a gross profit Beat the analyst’s expectations And domestic broadband revenue increased by 1.7 % to $ 6.56 billion during the year – a sign that the comcost is withdrawing more than average consumers. “Analysts on Thursday presented Comacket Executives with questions about their Exphanity Branded Broadband and Mobile, and how the company would lose business,” CNBC wrote.

“We’re making our prices easier”

Kanag said that Kamcost plans to make changes to marketing and operations “with the most urgent.” “We are simplifying our price proposal to offer our prices related to our prices so that all broadband classes are clear to consumers,” he said.

Kamcaste last week Announced Broadband users guarantee a five -year price guarantee that sign up for a new package. Kamcost said consumers will get “an easy monthly price to be less than $ 55 per month”, without entering a deal, they will get “freedom and flexibility to cancel at any time without a fine.” “The five -year -old guarantee also comes with a one -year XFinity mobile without any compensation, Kamcost said.

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