On Monday, a developer using a popular AI -driven code editor Cursor Something strange felt: Switching between machines immediately logged them, and broke the joint workflow for programmers using multiple devices. When the user contacted the cursor support, an agent named “Sam” told them that it was expected under a new policy. But there was no such policy, and there was a seamboat. The AI model developed a policy, sparked a wave of complaints and cancellation threats Hacker news And reddit.
This is the latest example of AI Confederations (Also known as “deception”) causes potential business loss. Confusion is a type of a kind of “creative space filling” response, where AI models create understandable but incorrect information. Instead of acknowledging uncertainty, AI models often prefer to create a confident response, even when it means to prepare information from the beginning.
For companies that deploy these systems to customer -facing roles without human surveillance, the results can be quick and expensive: frustrated users, damaged, and in case of cursor, possibly subscriptions were canceled.
How it opened
The event began when a Redded user whose name was Brontaststroon Seen That when exchanging between a desktop, laptop, and remote giant box, the cursor sessions were eliminated unexpectedly.
“Login in a cursor on a machine immediately invalidates the session on any other machine,” Brooklynstrovin wrote in a message. Deleted later R/Cursor moderators. “This is an important UX regression.”
Confused and frustrated, the user wrote an email to the cursor support and immediately received a response from the SAM: “The cursor is designed to work with a device in a subscription as a basic security feature,” read the email response. The reaction looks definitive and official, and the user was not suspected that Sam was not human.
After the initial Reddate post, consumers took this position as a formal confirmation of a real policy change – which broke the habits necessary for many programmers’ daily routines. One user wrote, “Multi -device works are tablets for the Fluose giant.”
Shortly afterwards, several consumers publicly announced the cancellation of their purchase on Reddate, presenting non -existent policy as their cause. The original Reddate poster wrote, “I literally canceled all myself,” he added, adding that his work is now “completely clearing it.” Others joined it: “Yes, I’m also canceling, this is a snack.” Immediately afterwards, the moderators locked the Reddate Thread and removed the original post.