Hoop has supported the controversial upgrade projects around its WHOP 5.0 fitness tracker.
When the company first HOWOP 5.0 announced This week, he said that the new device that the new device wants can either increase their subscription to 12 months or pay a time -long upgrade fee $ 49 ($ 79 for model with EKG sensors).
This looked contradictory to the overall value of the hoop, where it charges High prices of subscriptions ($ 199 to 9 359 in a year) allows users to upgrade their hardware for free. Specifically, it seemed to be Continue to a statement on the company’s website If they have been members for at least six months, users have been promised free hardware upgrades.
After starting the customer’s complaint, the company replied A Reddate Post Both declare a more widely upgraded policy and claim to clarify its overall point of view.
Now, with more than 12 months, someone else on their membership is eligible for free upgrades in WHOP 5.0 (or if they have already paid the fee then refund). And users under the age of 12 can extend their subscription to get an upgrade without any additional cost.
While the company said it was making these changes because it “heard your comments”, it also suggested that its apparent tension was linked to its transfer to a monthly or six-month membership model, where it offers only 12- and 24 months of membership.
The company said, “We also want to admit that the previous blog article misrepresented that anyone who has been a member for only 6 months will get a free upgrade.” “It was never our policy and it should never have been posted.”
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With a moderator, the mixed response to these changes has been found on Whop Subreddit Describing this As a “win for the community”. Other posters were more skeptical, with one Writing“You do not publish a policy by accident and continue it for years. Removing it after the reaction does not delete the reality. [that] This is real.
There were also numerous complaints from consumers who said they had 11 months left on their purchase – so they only lost the free upgrade cut off.